F.A.Q. 

WHAT IS YOUR PAYMENT POLICY?
We require full payment upon Terms & Conditions approval and project start. We accept payments via PayPal, debit card, and credit card.

WHAT IS YOUR SCHEDULE AVAILABILITY?
WE book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, you will be notified via email.

WHAT IS YOUR TURNAROUND TIME?
The general design proof turnaround time is 12 business days. If needed, upon availability, WE offer a rush design turnaround for an additional $35 per rushed design. Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 3-5 business days. For print orders, once the designs are finalized, the files get sent to the printing company that Revamp Branding Co. partners with, and the production time is generally 3-10 business days. Once shipped, you will receive a shipping notification via email. If you need to expedite your shipping, you can inquire via email.

IF I AM NOT SATISFIED OR WANT TO CANCEL A PROJECT, WHAT HAPPENS?
If it comes to this, unfortunately, there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.

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DO I OWN MY LOGO?
Yes! You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. Revamp Branding Co. retains the layered .psd Photoshop file. If needed, the .psd file to your project can be purchased - inquire via email.

WHAT IS YOUR COMMUNICATION POLICY?
We communicate via email and text message. We do not accept phone consultations. Please allow 24-48 hours for a reply to your inquiry. Inquiries will not be responded to on the weekends.

WHAT DO YOU NEED TO BEGIN MY PROJECT?
Once your payment is received, you are officially marked down as a client, and we can proceed - yay! For logo development projects, you will be sent a questionnaire. For all other services, WE will request from you the following:
Logo - Please provide your logo in .png (transparent background) format.
High-Quality Photos - WE DO NOT work with a cellphone or low-quality images. Professional photos only. If needed, WE can implement one, or several of my purchased stock photos, in your design.
Verbiage - Please have the design verbiage clear and concise, for your design. Names, titles, wording correct.

HOW MANY REVISIONS AM I ALLOWED?
For logos, WE provide three initial logo designs. If any revisions are needed, you receive three free revisions. For any other service, WE provide one design proof and three free revisions. If any revisions are needed after that, there is a $5 fee per each additional revision.